Voice of the Customer
What Guests Said
Promoter and detractor quotes pulled directly from reviews, side by side, so the patterns speak for themselves.
Real guest language, organized into promoter and detractor voices.
Customer Insights
Sample Work.
An anonymized look inside a real Table Smart engagement for a fictional client, Highland Vista Vineyards & Brewery. Same structure, same depth, same deliverables every client receives.
Staff Performance
Named Staff
A ranked view of the team members guests actually call out by name, with sentiment and sample praise.
The people quietly driving the reputation, ranked by mentions.
Strategic Recommendations
Prioritized Action Items
Every finding rolls up into a prioritized action list, tagged by impact and effort to implement.
Quick wins, high-impact moves, and longer plays, all in one view.
Action Plan
30 / 60 / 90 Day Roadmap
Recommendations sequenced into a phased plan your team can execute against, week by week.
A clear sequence of moves for the next quarter.
Want insights like this for your venue?
We'll turn your reviews into a clear, prioritized playbook your team can act on.
